Return and Refund Policy
At CUTEANLOVELY, we take pride in creating high-quality, made-to-order phone cases and tech accessories. Due to the custom nature of our items, we have specific conditions for returns and exchanges to ensure fairness for both our customers and our business.
Returns
Eligible Return Conditions:
We only accept returns or exchanges if your order meets one of the following conditions:
- Damaged Item: You received an item that was damaged during shipping
- Wrong Item: You received an incorrect item that differs from what you ordered
Return Timeline:
Items must be returned to us within 14 business days of delivery to be eligible for a refund.
Return Requirements:
- All returned items must be shipped in their original packaging
- Items must be unused and in original condition
- Customers are responsible for return shipping costs, except when the item received was damaged or incorrect
Non-Returnable Items:
We do not accept returns or provide refunds in the following situations:
- You ordered the wrong case or product
- You provided an incorrect shipping address
- Change of mind or personal preference
Refunds
Processing Time:
Once we receive and accept your returned item, refunds will be processed within 5 business days.
Refund Timeline:
You should expect to receive your refund in your account within 5-10 business days after processing, depending on how quickly your bank or payment provider processes the transaction.
Refund Method:
Refunds will be issued to the original payment method used for your purchase.
Disclaimer
Important Shipping Information:
To prevent delays and lost packages, we strongly recommend that customers:
- Use tracking services when shipping returned items to us
- Keep your tracking number and shipping receipt until the return is processed
- Consider purchasing shipping insurance for valuable returns
CUTEANLOVELY is not responsible for returned packages that are lost in transit without tracking information. Using a trackable shipping method protects both you and us throughout the return process.
Contact Us:
If you believe your order qualifies for a return under our policy, please contact our customer service team before shipping your item back to us. We're here to help make the return process as smooth as possible.
This policy was last updated on September 13, 2025.